Terms of service

Last Updated: September 12, 2025

Welcome to Dr. Catherine Wellness LLC! These Terms of Service (“Terms”) govern your access to and use of our websites, mobile apps, online shop, memberships and any other services we offer (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

1 Eligibility and Acceptance

You must be at least 18 years old to use our Services, or have a parent or legal guardian’s consent. By using the Services, you represent that you are of legal age or have consent, and that you have read and agree to these Terms. If you do not agree, do not use the Services.

2 Changes to Terms

We may modify these Terms at any time. We will post the updated Terms with a new effective date. Continued use of the Services after the Terms are updated constitutes acceptance of the changes.

3 Your Account

To access certain features (such as booking services or purchasing products), you may need to create an account. You agree to provide accurate and complete information, maintain the security of your password, and notify us immediately of any unauthorized use of your account. You may not transfer, sell, assign or license your account to any other person. We may suspend or terminate your account if you violate these Terms or use the Services in an unlawful or abusive manner.

4 Services and Products

We offer wellness services, aesthetic treatments, memberships, courses and related products. These offerings may change without notice. Services are subject to availability and may not be available in all regions. We may require you to complete intake forms or provide health information before certain treatments. We reserve the right to refuse service to anyone for legitimate reasons.

4.1 Scheduling and appointments

Appointments are booked through our scheduling platform (currently Mangomint). Please arrive on time and review any pre- and post-treatment instructions. Cancellation policies (including no-show fees) are disclosed during booking. If you need to reschedule or cancel, please follow the instructions provided.

4.2 Online store

Our online store is powered by Shopify. Prices are listed in U.S. dollars and are subject to change. We strive to describe our products accurately, but the colours or appearance you see on your screen may differ from the actual product due to your device’s display settings. All products are subject to availability, and we reserve the right to discontinue or limit quantities at any time. By placing an order, you are making an offer to purchase; we may accept or decline your order at our discretion. We generally consider an order accepted once we process your payment and send you a confirmation email. We may not be able to accommodate cancellation requests once an order has been accepted. Your purchases are for your own personal or household use and not for resale or export. All returns or exchanges are handled in accordance with our return policy (available on our website). We also reserve the right to correct errors or omissions—including pricing, descriptions and availability—and to cancel or refuse any order if any information in the Services is inaccurate, even after your order has been submitted and confirmed.

4.3 Product sales – supplements and merchandise

We may offer health and wellness products, including dietary supplements, skincare items and related merchandise, for sale both online and in our physical studio. By purchasing these products you acknowledge and agree to the following:

• Informational purposes. Product descriptions, blog posts and other materials we provide are for general informational purposes only and are not intended as medical advice. We do not recommend or endorse any specific health-care providers or treatments, and the sale of a product does not create a doctor-patient relationship.

• FDA disclaimer. Statements about our supplements have not been evaluated by the U.S. Food and Drug Administration and our products are not intended to diagnose, treat, cure or prevent any disease. Always read product labels and follow all usage instructions. Consult your physician or other qualified healthcare professional before using any supplement, especially if you have a medical condition, are taking medications, are pregnant or nursing, or are under 18 years old.

• Eligibility. Our products are intended for use by adults. You must be at least 18 years old to purchase supplements from us. Products should be used only as directed and kept out of reach of children.

• Quality and sourcing. We partner with reputable manufacturers and conduct due diligence on suppliers, but cannot guarantee that every product will be free from all allergens or suit every individual. If you have concerns, please contact us before purchase.

• No reselling. Products purchased from us are for personal use only and may not be resold or distributed without our written permission.

• Shipping and returns. We ship products to the address you provide during checkout. Shipping restrictions may apply. If you are unsatisfied with a product, you may request a return or exchange in accordance with our return policy (available on our website). To be eligible for a refund, products must be unopened and returned within the time period specified in the return policy. Refunds may be issued as store credit or to your original payment method at our discretion.

4.4 Mobile Messaging (SMS/MMS) Terms

We offer mobile messaging programs for (a) marketing, education, and cart/offer reminders (powered by Klaviyo) and (b) appointment-related notifications such as reminders and updates (powered by Mangomint). Your participation is voluntary and not a condition of any purchase.

Consent & Program Scope.
By providing your mobile number and affirmatively opting in, you consent to receive recurring SMS and/or MMS messages from and on behalf of Dr. Catherine Wellness LLC to the mobile number you provide, including if registered on any state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system or other technology.

• Service-related/transactional messages may include order and account updates, appointment reminders, and similar notifications.

• Promotional messages may include offers, specials, newsletters, content, and cart reminders.

Message frequency, rates & responsibility.
Message frequency varies. Message and data rates may apply. You are responsible for all charges imposed by your wireless provider. Check your plan for details.

Opt-out (STOP).
You may opt out of the Klaviyo marketing program at any time by texting STOP to +1 (866) 244-8631 or by clicking the unsubscribe link (where available) in any text message. You will receive a one-time confirmation text and no further marketing texts will be sent unless you opt back in.
Because our Mangomint appointment messaging may run on a separate number, you may need to opt out of appointment reminders separately by replying STOP to those appointment messages or contacting us at hello@drcatherine.com. (Opting out of marketing texts does not automatically cancel appointment reminders, and vice-versa.)

Help (HELP).
For assistance with the Klaviyo marketing program, text HELP to +1 (866) 244-8631 or email hello@drcatherine.com.

Number changes & carrier disclosures.
We may change any short code or telephone number used to operate our messaging programs and will notify you of such changes. Messages (including STOP or HELP) sent to a number that has changed may not be received; we are not responsible for honoring requests sent to retired numbers. The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

Valid number & re-subscription.
You agree to provide a valid mobile number. If you obtain a new number, you must re-subscribe to continue receiving messages.

Records & privacy.
We maintain a record of your consent for at least four (4) years to comply with applicable law. We respect your privacy; see our Privacy Policy for how we collect and use personal information. We do not sell or share your mobile number with third parties for their own marketing purposes.

Disclaimers for messaging.
To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery; for errors in any content; or for any action you take or do not take in reliance on any message. Your consent to receive messages is not a condition of any purchase.

4.5 Shipping and delivery

For physical products purchased through our online store or in person, we will arrange shipment to the address you provide at checkout. Delivery times are estimates only and are not guaranteed; we are not liable for delays caused by carriers, customs processing or events outside our control. Title to and the risk of loss for items passes to you when we deliver the goods to the carrier. Please ensure your shipping information is accurate. Any claims for damaged or missing items must be reported promptly upon receipt.

5 Payments and Billing

You agree to pay all fees and charges associated with your purchases or subscriptions. Payments are processed by third-party providers (such as Shopify or Mangomint). By providing a payment method, you authorize us to charge it for all applicable fees (including taxes) and you represent that (i) the payment information you provide is true, correct and complete; (ii) you are duly authorized to use the payment method; and (iii) charges incurred by you will be honoured by your payment provider. You agree to promptly update your payment and account information, including email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Receipts are sent electronically; if you choose to unsubscribe from transactional emails you may not receive receipts. Membership fees recur until cancelled according to the membership terms disclosed at signup. We may modify prices or introduce new fees; any changes will apply prospectively.

6 User Content and Feedback

You may have opportunities to submit reviews, comments, photos, ideas, suggestions or other content (collectively, “User Content”). By posting User Content or otherwise providing feedback, you grant us a perpetual, worldwide, non-exclusive, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute and display that content in any medium for any purpose, including to operate, improve and promote the Services. You represent that your User Content does not infringe any rights and is not unlawful, harassing, defamatory or otherwise inappropriate and that you have all necessary rights to grant this license. We may, but are not obligated to, monitor, edit or remove User Content at our discretion. You acknowledge that we are under no obligation to compensate you for User Content or feedback and that we may use it without attribution.

7 Prohibited Activities

You agree not to:

• Use the Services for any illegal purpose or in violation of any local, state, national or international law.

• Violate or infringe the rights of others, including privacy, publicity or intellectual property rights.

• Upload or transmit viruses or other malicious code.

• Attempt to gain unauthorized access to the Services or interfere with their operation.

• Impersonate another person or misrepresent your affiliation with us.

• Collect information about other users without their consent.

• Transmit false or misleading information or unsolicited advertising or promotional material, including junk mail, chain letters, spam or any other form of solicitation.

• Use a false email address, pretend to be someone else or otherwise mislead us or third parties as to the origin of any communication or feedback.

• Collect, harvest or scrape data from the Services (including through bots, spiders, crawlers or other automated means) without our express permission.

• Purchase products from us for the purpose of resale or distribution without our prior written permission.

8 Intellectual Property

All content on the Services—including text, graphics, logos, images, videos and software—is owned by or licensed to Dr. Catherine Wellness LLC and is protected by intellectual property laws. You may use the Services and content for your personal, non-commercial use only. Any other use (including reproduction, modification or distribution) requires our prior written permission. Nothing in these Terms transfers ownership of any intellectual property rights to you.

9 Third-Party Services and Links

We use third-party platforms such as Shopify (e-commerce), Mangomint (booking and appointment messaging), Substack (newsletters), Kit (marketing automation), and Klaviyo (email/SMS marketing and mobile messaging), as well as social-media platforms like Meta/Facebook, Instagram, TikTok and Google for advertising and content sharing. Your use of these services may be subject to their own terms and privacy policies. When you interact with our social-media pages or click external links, those third parties may collect information about you. We are not responsible for the content or services of third-party websites or apps linked from our Services and encourage you to review their terms and policies.

Dr. Catherine Wellness LLC is powered by Shopify, which enables our online store. Any sales and purchases you make in our store are transactions directly between you and Dr. Catherine Wellness LLC. Shopify is not a party to these transactions and is not responsible for any aspect of the goods or services you purchase from us. By using our Services, you acknowledge that Shopify is not liable for any injury, damage or loss arising from your purchases and you expressly release Shopify and its affiliates from all such claims.

Because our online store is hosted by Shopify, Shopify may collect and process certain personal information about your access to and use of the Services in order to provide and improve its services. Your submission of personal information is governed by our Privacy Policy, and certain data may also be subject to Shopify’s privacy policy. We encourage you to review both policies to understand how your data is used.

10 Health and Wellness Disclaimer

Information on our Services, including blog posts, videos, social-media posts and product descriptions, is provided for general informational and educational purposes only and is not a substitute for professional medical advice. We do not recommend or endorse any specific tests, physicians, products or procedures. Reliance on any information provided by us, our consultants or others appearing on the Services is solely at your own risk. Our treatments and products are not intended to diagnose, treat, cure or prevent any disease. Statements about our supplements have not been evaluated by the Food and Drug Administration. You should always consult your physician or other qualified healthcare provider before starting any new wellness program, aesthetic treatment or supplement, particularly if you have or suspect you have a medical condition, are taking prescription drugs, are pregnant or nursing, or are under 18 years old. Never disregard professional medical advice or delay seeking it because of something you have read on our Services. Individual results vary, and we do not guarantee specific outcomes.

11 Disclaimer of Warranties

We provide the Services “as is” and “as available.” To the fullest extent permitted by law, we make no warranties or representations about the accuracy, reliability or availability of the Services, or that they will meet your expectations. We do not guarantee that any content is error-free or that access will be uninterrupted.

12 Limitation of Liability

To the maximum extent permitted by law, Dr. Catherine Wellness LLC and our affiliates, officers, directors, employees and agents will not be liable for any indirect, incidental, consequential or punitive damages, or for any loss of profits or revenue, arising out of or related to your use of the Services. Our total liability to you for any claim arising from or related to the Services is limited to the greater of the amount you paid us in the twelve (12) months preceding the event giving rise to the claim or US$100.

Some jurisdictions do not allow limitations of liability; in such cases, the foregoing limitation may not apply to you.

13 Indemnification

You agree to defend, indemnify and hold Dr. Catherine Wellness LLC and our affiliates, officers, directors, employees and agents harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your violation of these Terms or your violation of any rights of a third party.

14 Termination

We may suspend or terminate your access to the Services at any time if we determine that you have violated these Terms or engaged in fraudulent or illegal activity. You may stop using the Services at any time. Upon termination, sections intended to survive (including ownership provisions, warranty and liability limitations, and dispute resolution) will remain in effect.

15 Governing Law and Dispute Resolution

These Terms and any dispute arising from your use of the Services are governed by the laws of the State of Rhode Island, without regard to conflicts of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Rhode Island for the resolution of any disputes. If you are located outside the United States, you agree that you will not apply your own local laws to the extent they conflict with these Terms.

16 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted to reflect the parties’ original intent and the remaining provisions will continue in full force and effect.

17 Entire Agreement and Waiver

These Terms of Service and any policies or operating rules posted by us on our website or within the Services constitute the entire agreement between you and Dr. Catherine Wellness LLC and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written. Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18 Assignment

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations hereunder without notice or consent.

19 Contact Information

If you have questions about these Terms, please contact us at:

Dr. Catherine Wellness LLC
10 Deblois St., Newport, RI 02840
Email: hello@drcatherine.com
Phone: (401) 999-1792

We look forward to supporting your wellness journey!